If you see a charge on your bank or credit card statement that you don’t recognize, you can quickly view your Xbox purchase history online by signing in to your Microsoft account.
Note To check your Xbox purchase history online, you must provide your Microsoft account email address and password. If you don't know these, see the Lost Account Solution or the Lost Password Solution.
If you see an Xbox charge on your bank or credit card statement that you don’t recognize, you can review your Xbox purchase history online to find out what the charge is. Here's how:
If you’re still unsure of what the purchase is or aren’t seeing the purchase in your purchase history, review the Purchase History FAQ section, below.
If you have an Xbox 360, you can check your purchase history on your Xbox 360.
Note The option to check your purchase history on the Xbox One console is not available at this time.
If you’re still unsure of the purchase on your bank or credit card statement, or you’re not seeing it in your purchase history, see the frequently asked questions below.
I see a charge for an Xbox subscription, but I already turned off auto renewal.
If you turned off auto renewal for your subscription but still see a charge, this means you had a pending balance for the subscription time you already used. To learn more about subscription renewal and billing dates, see Subscription renewal dates and billing dates.
I see a charge on my bank or credit card statement, but I don’t see the charge when I sign in online.
If you’re not seeing the charges in your purchase history, here are some possible reasons why:
If you have multiple Microsoft accounts associated to your payment option, you’ll need to sign in to each of your Microsoft accounts to review the purchase history.
When you allow another person to use your payment option for a purchase or a subscription, the payment option is added to their Microsoft account and available for any future purchases. You’ll need to have the child or other family member sign in to their Microsoft account, and then follow the steps in the View your Xbox purchase history online section above so you can compare their purchase history to your bank or credit card statement. If you have an Xbox 360, you can also view your purchase history on the Xbox 360 console.
If you compared your bank or credit card statement to your purchase history and all of your family members’ purchase histories and still can’t reconcile the charge, contact Xbox Support.
I see the charge on my Microsoft account or my family members’ Microsoft account, but I did not authorize the purchase.
If you see a charge you believe was not authorized, check to see if it could be for one of the following reasons before contacting Xbox Support:
Xbox Live Gold and Groove Music Pass both offer a one-month free trial when you sign up for a renewing one-month subscription. If you don’t turn off auto renewal before the trial period ends, you’ll be charged for the subscription. To turn off auto renewal for an Xbox subscription you no longer want, sign in to the Services & subscriptions page with your Microsoft account, and then select Cancel.
All Xbox subscriptions purchased online or through the console are auto-renewing subscriptions, and you will continue to be charged unless you turn off auto renewal. If you need to cancel the subscription to stop being charged, you can manage your subscriptions online or on your Xbox 360 console.
Xbox subscription renewal charges are posted to your payment option at the end of your account anniversary date, which may not coincide with your subscription renewal date. To see when you will next be billed for your Xbox subscription, sign in to the Services & subscriptions page with your Microsoft account and check the date under "Next charge."
If you share your Microsoft account with others, or you have your Microsoft account on a console that others have access to and do not require a password on sign-in, purchases can be made without your knowledge. To prevent unauthorized purchases on your account, make sure you require a password during sign-in or use a passkey.
If you see charges on your Microsoft account or your child’s Microsoft account that you or your child did not purchase, use the Compromised Account Solution to make sure your account is secure.
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