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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
Manage app privacy settings on Xbox One
Learn how to manage the privacy settings for your apps on your Xbox One console.
Require a passkey for purchases on your Xbox One console
Learn how to require a passkey to make purchases on your Xbox One console.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
You've forgotten your Xbox One passkey
Learn how to create an Xbox One passkey. Your passkey will help keep your account secure.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
What to do if your Xbox gets stolen
Find out what you need to do if your Xbox console is stolen, including how to secure your account.

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