Password and security

How do multiplayer and communication work for cross-network play?
In multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text—on Xbox Live and on other gaming networks.
Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Create an Xbox One passkey
Learn about the benefits of using an Xbox One passkey and how to create one to help keep your account secure.
Manage app privacy settings on Xbox One
Learn how to manage the privacy settings for your apps on your Xbox One console.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
Require a passkey for purchases on your Xbox One console
Learn how to require a passkey to make purchases on your Xbox One console.
You’re repeatedly prompted for your password when signing in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
What to do if your Xbox gets stolen
Find out what you need to do if your Xbox console is stolen, including how to secure your account.

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