Warranty and service: Product service
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Find information on an existing service order you placed to repair your Xbox or accessory.
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
Get details on how to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.