If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
The Xbox 360 console software is periodically updated with new features. Find tips and suggestions for updating your console’s software via Xbox Live, a game disc, or even a USB flash drive.
Learn what to do if the disc drive on your Xbox 360 console can’t read discs or won’t open or close.
Learn how to clear the system cache on your Xbox 360. This can often resolve issues with your Xbox 360 console.
A step-by-step walkthrough for the A/V novice explaining how to connect your Xbox 360 console to your television or monitor.
Learn what to do if your Xbox 360 console will not turn on.
Find out how to install or remove an Xbox 360 Hard Drive from the original Xbox 360 console, as well as from the new Xbox 360 S.
Learn what to do if your Xbox 360 console stops responding or the screen freezes while playing.
If the disc tray on your Xbox 360 console is stuck shut, here's how you can manually open it.