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Console: Troubleshoot

How to troubleshoot problems playing a disc on your Xbox One
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Troubleshooting a blank TV screen or monitor while your Xbox One is on
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
Your Xbox One console won't turn on
Learn what to do if your Xbox One X, Xbox One S, or original Xbox One console won't turn on.
Xbox One backward compatibility FAQ
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
You can't switch to party chat on Xbox One
Find out what to do if you can't switch to party chat on your Xbox One console.
Manually eject a disc from Xbox One
Learn how to manually eject a disc from the Xbox One S or original Xbox One console.
Video on Xbox One is fuzzy
Learn how to get the best video quality possible from your Xbox One console.
Troubleshoot Xbox One X, Xbox One S, or original Xbox One unexpectedly turning off
Learn what to do if your Xbox One X, Xbox One S, or original Xbox One console turns off unexpectedly.
Poor or no audio from the set-top box connected to your Xbox One
Learn why your audio quality is poor or you're not getting sound from the set-top box attached to your Xbox One console.
How to change the display resolution for your TV on Xbox One
Find out how to change the display resolution for your TV on your Xbox One console.
Software License Agreement
Find the software license terms for your Xbox console, Kinect sensor and accessories.
How to close malicious tabs in Microsoft Edge on Xbox One
Learn how to close Microsoft Edge tabs when you can't browse to another page on your Xbox One console.
Troubleshoot audio problems in parties on Xbox One
If you’ve started a party on your Xbox One, but you’re having problems hearing your friends or being recognized by Kinect, check out these solutions.
Accessibility, Xbox One, and Kinect FAQ
Find answers to frequently asked questions about accessibility, the Xbox One console and the Kinect sensor.
How to reset your Xbox One console to factory defaults using a USB flash drive
Learn how to download a file that lets you restore your Xbox One console to factory defaults.

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