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Poker Smash no longer playable on Xbox One

Poker Smash is no longer available in the Xbox One Backward Compatibility program and so is no longer playable on Xbox One. It can still be enjoyed on Xbox 360, where your achievements and game progress will carry over.

Frequently Asked Questions

Q. What happens to my in-game progress and achievements?
A. In-game progress and achievements earned while playing on Xbox One will be transferred back to the Xbox 360 version of the game.

Q. I made in-game purchases while playing on Xbox One – what happens to those?
A. Any purchases made on Xbox One, or since the game was made available on Xbox One on March 16, 2017, will be automatically refunded to the payment instrument you used to make them. Details of the transactions can be viewed on your Microsoft account.

Additionally, you will also receive a copy of Hexic 2, which is playable on Xbox One via backward compatibility, as an appreciation of your continued support of Xbox gaming. Codes for Hexic 2 will be sent via Message Center to your account, which you can view on your Xbox One console or via the Xbox app on Windows 10. These codes will be sent to the same account that was used to make purchases within Poker Smash on Xbox One.

Q. I made purchases since March 16th, 2017 but I didn’t get a refund. What do I do?
A. If you haven’t received your refund, here are a couple of things you can check:

  1. Check your Microsoft account order history to make sure that the original purchase was made on your account. You should see a listing for “Poker Smash” or related content – to see all transactions select “All available” next to the “From” dropdown box.
  2. Make sure that you are signed in with the same account that was used to make the purchase originally. If you went through step 1 above and didn’t see the transaction listed, it was either purchased by another account, or the transaction didn’t go through.
  3. If you didn’t receive a message on your console or Xbox app with info about Poker Smash, you may have purchased the game or content before it was made available on Xbox One. This campaign is only aimed at customers who made purchases on Xbox One on or after March 16th, 2017.
  4. Your refund will be complete by June 30, 2017.

Q. Who is eligible to receive Hexic 2?
A. If you downloaded the game on Xbox One prior to June 12, 2017, and purchased Poker Smash or made in-game purchases after March 16, 2017, you will receive a code for Hexic 2 on your Xbox One console or via the Xbox app.

Q. When will I get my copy of Hexic 2?
A. You will receive a second message shortly after the first message is received, with a code for Hexic 2. If you have not received your second message within 10 days of receiving the first message, contact Xbox Support for further assistance.

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