Troubleshoot Gears 5 on Windows 10

If you're having problems playing Gears 5 on Windows 10, here are fixes for some of the most likely errors you may encounter.

Your graphics card is below the minimum spec

You get the following error code when you try to play Gears 5 on Windows:

GW500

This means that the graphics card in your Windows device does not meet the minimum requirements. Your graphics card must support DirectX 12 (Feature Level 11).

Solution

Upgrade your graphics card to meet the minimum requirements to play the game and try again.

GW504

This means that your graphics card was detected to be below the minimum spec for Gears 5.

Solution

We recommend the following graphics cards:

  • AMD Radeon RX 570 or AMD Radeon RX 5700
  • NVIDIA GeForce GTX 970 or NVIDIA GeForce GTX 1660 Ti

You can continue to play the game, but performance may not be optimal.

Your graphics card is incompatible with the game

You get the following error code when you try to play Gears 5 on Windows:

GW501

This means that the graphics card driver installed on your Windows device has known compatibility problems.

Solution

Visit the website for your graphics card manufacturer and update to the latest driver.

Your video card has stopped responding

You get one of the following error codes when you play Gears 5 on Windows:

GW502

This means that the graphics card in your Windows device has stopped responding and was reset by the operating system.

GW503

This means that a graphics card was not detected.

Solutions

Your graphics card may be in an unstable state. Try rebooting your Windows device.

Visit the website for your graphics card manufacturer and update to the latest driver. If you are on the latest driver, try reducing your visual settings.

Your graphics card doesn’t have enough VRAM

You get the following error code when you try to play Gears 5 on Windows:

GW510

This means that your graphics card was detected to have less than 2GB of video memory.

Solution

We recommend that your graphics card have at least 2GB of video memory. You can continue to play the game with less video memory, but quality and performance may be affected.

Your system doesn’t have enough RAM

You get the following error code when you try to play Gears 5 on Windows:

GW511

This means that your Windows device was detected to have less than 6GB of system memory.

Solution

We recommend that your Windows device have at least 6GB of system memory installed.

Your system is low on RAM

You get one of the following error codes when you try to play Gears 5 on Windows:

GW512

This means that your Windows device does not have enough free memory available to run the game.

GW513

This means that your Windows device is out of memory.

Solution

We recommend that your Windows device have at least 6GB of system memory free. Try closing other programs to free up memory.

Ensure your graphics card and Windows device meet the minimum memory requirements.
We recommend that your graphics card have at least 2GB of video memory.

Reducing “Scaled Resolution” in the in-game settings and closing other running programs may help free up memory.

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