Services: Purchase and Content Usage
If a particular game doesn’t work well on a particular computer, there are a number of possible reasons why. Just as each game is created slightly different, each model of computer is built slightly different.
If you’re having trouble running a game on your PC, you can try the solutions listed below.
You might also try posting a question in the Windows forums.
If you experience problems with a game app, or if you're unable to open the Store, try running the Microsoft Store Apps troubleshooter. It can automatically identify and fix some problems with apps and the Microsoft Store. It's only available in English, but it works on PCs running any language.
Make sure you have downloaded the latest version of your games. Updates often fix problems found in earlier versions.
Whenever you purchase or troubleshoot a PC game, first make sure your computer can meet the game's minimum system requirements. Although every game has different requirements, PC games generally use a lot more “horsepower” than other applications and are particularly demanding on your video and sound hardware.
An overheated computer can often freeze. Games use more power than most other apps or programs, which generates more heat. Make sure your computer is adequately ventilated (no obstructions around your PC) and that the fan’s exhaust vent is not blocked.
Note A CPU or video card that has been overclocked can also contribute to overheating.
You may have other devices plugged into your computer (such as a webcam, external hard drive, card reader, or USB drive). Each of these devices draws power from the PC, which could cause the power supply to run in an underpowered state. If your power supply cannot keep up with the demands of your PC, your PC can freeze.
While most games will run on a broad range of computers, many require high-end graphics and audio hardware to play well at their highest resolutions and settings. Scaling down your graphics and audio settings may allow the game to run smoother and be more stable on your PC.
Every game is different, but these are a few common settings to consider:
PC games are reliant on your graphics and audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, you’ll want to check for updates. There are a few ways to get updates:
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