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You have trouble giving parental consent when creating a child account on Xbox

Solutions

Solution 1: Verify your personal info

If you’re prompted for a credit card to validate your consent and you don’t live in the United States or the European Union, this means the country field for your child’s Microsoft account is blank or wrong.

Verify personal info for the child

  1. Sign in to the child’s Microsoft account.
  2. Select Your info and make sure the following are correct:
    1. Date of birth
    2. Country/region
  3. If you changed anything, select Save.
  4. Select Family and check that your account appears there.

Verify personal info for the parent

  1. Sign in to the parent’s Microsoft account for the family your child belongs to.
  2. Select Your info and make sure the following are correct:
    1. Date of birth
    2. Country/region
  3. If you changed anything, select Save, then sign out.

Solution 2: Give consent on an Xbox console instead of Xbox.com

If the parent’s Microsoft account uses two-step verification—or if you’ve recently updated security proofs for the parent’s Microsoft account (after which there’s a 30-day waiting period for further changes)—that will keep you from giving parental consent on Xbox.com.

You can still give it on Xbox consoles, though. Sign in to the child’s account on Xbox One or Xbox 360 and follow the instructions for giving consent.

Alternately, if you don’t have an Xbox handy, temporarily turning off two-step verification will let you give consent at Xbox.com. When you’re done, be sure to turn two-step verification back on. See Turn off two-step verification.

Solution 3: Send us proof of age

If you don’t have a credit card, go to Age verification and parental consent and see section 2, “Send us proof of age.”

If none of these solutions work, contact Xbox Support.

Learn more about child accounts on Xbox

  • Browse articles regarding security and online safety for your Xbox One family.
  • Browse articles about security and parental controls for Xbox 360.

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