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If you see the error message "Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help" when you're trying to sign in to Xbox Live, it means that there's a problem with your Microsoft account.
Try the following solutions to resolve this issue.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Verify your Microsoft account security information
When you add security information, you must verify that you can receive a security code at that email address or phone number. If you skipped this step when you first set up your account, you'll need to do this when you're prompted.
If it’s been a while since you updated your security information, you may be prompted to sign in with your Microsoft account, add security information to your account, or verify the information in your Microsoft account.
Here’s how to verify your Microsoft account security information.
Note If you’ve changed your security information within the last 30 days, you'll have to wait until the 30-day period is over before you can change it again. This waiting period helps protect your account if an attacker accesses your password.
Important Update the incorrect security information—do not delete it. If you delete incorrect information, you’ll be locked out of your account.
For details about security information, see Microsoft account security information overview.
Notes If you updated all of your security information, that update will take 30 days. During that time, you can sign in on your consoles, but there will be certain things you can’t do with your account. Here's what to expect after you've updated your security information:
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