Services: Purchase and Content Usage
When trying to sign in to your Xbox One console, you are repeatedly prompted to enter your password, and you can't complete sign-in.
Solution 1: Reboot your Xbox One console
If this solution didn't resolve the issue, go to the next solution on this page.
Solution 2: Remove and then re-add your account to the console
Step 1: Remove your account from the console
Step 2: Reboot your Xbox One console
Step 3: Re-add your account to the console
If this solution didn't resolve the issue, go to the next solution.
Solution 3: Restore factory settings
If you still can't sign in, you will have to restore the default factory settings on the console. To do this, see How to reset your console to factory defaults on Xbox One.
Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything that has not been synchronized with Xbox Live will be lost. (Your console syncs with Xbox Live automatically when it is connected with the service.)
If you keep experiencing the problem, contact Xbox Support.
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