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To see if your console or device is under warranty, sign in to your account in the box below. The warranty for each registered device is shown. You can register more devices after you sign in.
If you don't see a device you registered previously, make sure you sign in using the same Microsoft account you used to register it. If you registered by phone, you can also register it online using the same name and address.
The warranty and software license for your Xbox console also includes accessories such as controllers.
Xbox 360 E
Xbox 360 S
Original Xbox 360
Read the Xbox Services Terms and Conditions.
Repair costs vary based on the device, region, and shipping method. To price a repair request, go to Device repair, select either Repair my device or Replace an accessory, enter the repair information, and select a shipping method. The cost will be displayed and you can then proceed with or cancel the request.
Cosmetic damages, such as scratches, cracks, nicks, and normal wear and tear, are not covered under the Xbox Product Warranty.
We provide a post-service warranty. The length of the warranty depends on whether the service was in warranty or out of warranty. If your Xbox console or Kinect sensor was serviced, you’ll receive either the balance of your original warranty, or 95 days from our shipment to you, whichever is longer.
To extend warranty coverage for your Xbox One system, you can only purchase Microsoft Complete for Xbox One at the time of your console purchase. Microsoft Complete for Xbox One provides a total of three years of coverage for your Xbox One system. Additionally, Microsoft Complete for Xbox One provides warranty coverage for two controllers for three years.
Note If you live in the United States, Puerto Rico, or Canada, you can add Microsoft Complete for Xbox One up to 45 days after your console purchase. Just bring your proof of purchase and device to a Microsoft retail store for inspection. Some exclusions and restrictions apply. Read the Terms and Conditions.
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