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How to cancel your Xbox Live Gold subscription

Cancel your Xbox Live Gold subscription Sign in to the Subscriptions page of your Microsoft account to cancel your subscription.

Cancel your Xbox Live Gold subscription online

If you need to, you can cancel your Xbox Live Gold subscription. Here's how:

  1. In a browser, go to My Account.
  2. If needed, sign in to the Microsoft account that's associated with the Xbox Live Gold subscription you want to cancel.
  3. Select Services & subscriptions.
  4. In the Xbox Live section, under Renews on, select Cancel.
  5. When you receive the "Are you sure? You'll lose access to your Xbox Live subscription on subscription termination date, when we don't automatically renew it" message, select Confirm cancellation.

Note If you live in the United States and have the Xbox 360 Entertainment For All Plan (formerly "2 Year Xbox Live Gold Contract"), and it's before the end of the two-year term, you're effectively canceling the subscription and will be charged an Early Termination Fee along with any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically, as auto renewal is not activated. If you accidentally canceled your Xbox 360 Entertainment For All Plan, contact Xbox Support for help reactivating your membership.

Cancel your subscription immediately

To cancel your subscription immediately, contact Xbox Support.

Important If you cancel immediately, you’ll lose access to the Xbox Live service for the remainder of your paid subscription period.

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