Troubleshoot the AOL On app

Overview

This article describes how to resolve problems with the AOL On app on Xbox 360.

Xbox Live connection problems

If the AOL On app isn’t functioning smoothly on your console, you may be experiencing a connectivity problem. See Issues with connection speed or disconnects.

Xbox 360 audio or video problems

The AOL On app doesn’t respond

If the AOL On app doesn’t respond to input, delete and reinstall the app:

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to AOL On.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps and select AOL On.
  9. Select Confirm Download to download and install the app.

Errors

You might get one of the following error messages when you use the AOL On app.

Connection errors

  • Application data could not be opened. New application data has been created.
  • The file containing profile data for [gamertag] could not be opened. A new file has been created.
  • Sorry, our service isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
  • Sorry, AOL On isn't available right now or your internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status

To resolve these connectivity errors, try the following steps:

  1. Go to Service status to check for current issues with Xbox Live or the AOL On app.
  2. If there are no issues and you get the error message again when you try to start the AOL On app, wait for about a minute and then try to start the app again.
  3. If you continue to get the error, delete and reinstall the AOL On app.
  4. If none of these solutions resolved your problem, contact Xbox Support.

Availability errors

  • We're sorry. No items could be found.
  • Sorry, the item is no longer available. You can either close AOL On or return to the Xbox dashboard or you can continue on to the AOL On home page.

To resolve these availability errors, try the following solutions:

  • Wait a few minutes and try watching the content again.
  • If you get the same error again, select different content to watch.

To notify AOL On of this error, send email to Hd-help@teamaol.com (monitored Monday through Friday, 9 AM to 5 PM Eastern Time).

Settings error

  • The privacy and content settings for <account> will not allow access to Experience AOL On.
  • You will see get this error message if you’ve blocked Network Sharing, Profile Sharing, or both.

    To resolve the error, follow these steps to unblock Social Network Sharing and Profile Sharing:

    1. Access your privacy settings.
      1. From Xbox Home, go to Settings and select Privacy.
      2. On the Privacy & Online Settings screen, select Change Settings.
      3. On the next screen, select Customize.
    2. Check and update your Profile Sharing settings.
      1. On the Custom Privacy & Online Settings screen, use the left stick to navigate to Profile Sharing. The right side of the screen will show you what your current setting is.
      2. If your current setting is Blocked, select Profile Sharing.
      3. On the Profile Sharing screen, select Friends Only or Everyone.
    3. Check and update your Social Network Sharing settings.
      1. On the Custom Privacy & Online Settings screen, use the right stick to navigate to Social Network Sharing. The right side of the screen will show you what your current setting is.
      2. If your setting is currently Blocked, select Social Network Sharing.
      3. On the Social Network Sharing screen, select Allowed.
      4. Press the B button on your controller to go back to the Privacy & Online Settings screen.
      5. On Privacy & Online Settings screen, select Save and Exit to save your settings changes.

  • If you have Privacy & Online Settings applied and Social Network Sharing and or Profile Sharing blocked, you can turn off your content controls if you wish to use this feature

For more information about adjusting parental controls, see Xbox 360 console parental controls.

For more information about how to change your locale, see Change your Xbox 360 console or Xbox Live language.

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