Troubleshoot the Kinect Sesame Street TV app on Xbox Live

The Kinect Sesame Street TV app does not respond

Delete the Kinect Sesame Street TV app and download it again. To do this:

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to Kinect Sesame Street TV.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select Kinect Sesame Street TV.
  9. Select Confirm Download to download and install the app.

Errors

Topics

”Please sign in to Xbox Live to access this content”

Your console may have become disconnected from Xbox Live. First make sure that your gamertag is signed in. Here’s how:

  1. Press the Xbox Guide button.
  2. You should see your gamertag. If you don’t see it there, when you select Home you’ll see the Sign In option. Select that option, and then select your gamertag.
  3. If your gamertag is signed in but you are not connected, you will see Connect to Xbox Live as the second option after you select Home.
  4. Select Connect to Xbox Live.

If your console doesn’t connect to Xbox Live, check the Xbox Live service status page for current Kinect Sesame Street TV issues.

If there is no issue with the Kinect Sesame Street TV app, your connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.

If this solution didn’t resolve the error, contact Xbox Support.

“Sign In No gamer profile is signed in. Please sign in so we can save your progress.”

Your console may have become disconnected from Xbox Live. First, make sure that your gamertag is signed in. Here’s how:

  1. Press the Guide button.
  2. You should see your gamertag. If you don’t see it there, when you select Home you’ll see the Sign In option. Select that option, and then select your gamertag.
  3. If your gamertag is signed in but you are not connected, you will see Connect to Xbox Live as the second option after you select Home.
  4. Select Connect to Xbox Live.

If your console doesn’t connect to Xbox Live, check the Xbox Live service status page for current Kinect Sesame Street TV issues.

If there is no issue with the Kinect Sesame Street TV app, your connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.

If this solution didn’t resolve the error, contact Xbox Support.

“Sign In Please sign in so we can save your progress.”

Your console may have become disconnected from Xbox Live. First, make sure that your gamertag is signed in. Here’s how:

  1. Press the Guide button.
  2. You should see your gamertag. If you don’t see it there, when you select Home you’ll see the Sign In option. Select that option, and then select your gamertag.
  3. If your gamertag is signed in but you are not connected, you will see Connect to Xbox Live as the second option after you select Home.
  4. Select Connect to Xbox Live.

If your console doesn’t connect to Xbox Live, check the Xbox Live service status page for current Kinect Sesame Street TV issues.

If there is no issue with the Kinect Sesame Street TV app, your connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.

If this solution didn’t resolve the error, contact Xbox Support.

”You have been returned to the Title Screen because your sign in status has changed.”

  1. Press the Guide button.
  2. You should see your gamertag. If you don’t see it there, when you select Home you’ll see the Sign In option. Select that option, and then select your gamertag.
  3. If your gamertag is signed in but you are not connected, you will see Connect to Xbox Live as the second option after you select Home.
  4. Select Connect to Xbox Live.

If your console doesn’t connect to Xbox Live, check the Xbox Live service status page for current Kinect Sesame Street TV issues.

If there is no issue with the Kinect Sesame Street TV app, your connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.

If this solution didn’t resolve the error, contact Xbox Support.

“Sorry, this is currently unavailable. Please check back again soon!”

“Currently Unavailable”

“Your bandwidth is low. You can continue watching but there may be some buffering while you watch. If your bandwidth is too low the clip may not be able to stream.”

“Your bandwidth is low. You can continue watching but there may be some buffering while you play. If your bandwidth is too low the episode may not be able to stream. You can download this episode to overcome this problem.”

“Purchases Unavailable We are unable to make purchases at this time. Please try your purchase again later.”

This issue may occur for one of the following reasons:

  • There is a temporary billing service problem on Xbox Live.
  • There is an issue that affects your Xbox Live account.
To resolve the error, try the following solutions:
  • Retry the purchase immediately. Some temporary issues in the billing service can be corrected by trying to make the purchase again. If the previous purchase was not completed successfully, you will not be charged again.
  • Retry the purchase in 24 to 72 hours.
  • If the previous solutions don’t resolve the error, contact Xbox Support to research any issues that may affect your account. This is especially true if you are buying different pieces of content. For support contact information, see the "Additional support" section.

“Enumeration Failure” DebugOnly Warning: purchase history not found for some licenses - purchase behavior may not be correct. Affected Licenses = LicenseList.

Contact Xbox Support and be sure you have your error code available.

“No Device Was Selected for Saving. We cannot save your progress if you do not select a device.”

For information about how to manage storage devices for your Xbox 360 console, see Add or remove an Xbox 360 Hard Drive.

“Storage Device Removed Your selected storage device has been removed. You will now be returned to the title screen.”

For information about how to manage storage devices for your Xbox 360 console, see Add or remove an Xbox 360 Hard Drive.

“Retry Download The last download failed with Disk Full. You might want to delete some content to make space.”

For information about how to manage storage devices for your Xbox 360 console, see Add or remove an Xbox 360 Hard Drive.

”Cannot save Photos &; Videos Cannot save Photos &; Videos to the device. Please select the Xbox 360 Hard Drive to save your Photos &; Videos.”

For information about how to manage storage devices for your Xbox 360 console, see Add or remove an Xbox 360 Hard Drive.

“Unknown Photos &; Videos We have detected some unknown Photos &; Videos. These may have been captured on a previous play. Would you like to restore them?”

Select Yes to restore the corrupted images or videos.

“No Kinect Sensor Attached To enjoy the full interactive Kinect Sesame Street TV experience, you need a Kinect Sensor for your Xbox 360. Only a limited non-interactive experience is possible without a Kinect Sensor.”

Learn about how to set up a Kinect sensor.

“Kinect Sensor Error Your Kinect Sensor has an error. Only a limited non-interactive experience is possible without a Kinect Sensor. Please use the Kinect tuner to fix this issue.”

Learn about how to set up a Kinect sensor.

Additional information

Improve Xbox Live speed
Learn what you can do to improve the performance of Xbox Live.

Having problems playing a disc?
Find out what to do if your Xbox 360 console can’t read your game disc.

Xbox 360 console “frozen” or not responding?
Learn about possible solutions if your Xbox 360 console stops responding.

Kinect sensor setup
For information about setting up Kinect

Kinect voice recognition and chat
For information about Kinect voice recognition and chat

Troubleshoot Kinect body tracking
Find out what to do if your Kinect sensor is having problems tracking your position and movement.

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