If the Mustang Customizer app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.
If the Mustang Customizer app doesn’t respond to input, delete and reinstall the app. Here’s how:
If the app still doesn’t respond, contact Xbox Support.
You may get one of the following kinds of error messages when you try to use the Mustang Customizer app.
These errors are linked to communications with the Ford Motor Company's computer servers. You can continue to try the app until the issue is resolved, or contact Ford Support for further assistance.
To resolve the error, follow these steps:
If you get one of these error messages, select a different piece to rate or modify.
These errors are related to communications with the Ford Motor Company's computer servers. You can continue to try the app until the issue is resolved or contact Ford Support for more help.
Child accounts may have problems using the Mustang Customizer app if Xbox Family Settings are being used on your console.
If you use Family Settings to control what your family can share through Xbox Live, the Mustang Customizer app will follow these settings. For example, if you prohibit Social Network Sharing on your console, the Mustang Customizer app will allow the user to customize a car but not store it in their garage or battle against other cars. To edit these settings, an adult must edit the Social Network Sharing privacy settings.
For more information about how to restrict movies and TV shows using a pass code, see Set parental controls for Xbox 360 and Xbox Live.
Appropriate content errors
If you get one of these error messages, enter a car name if you haven't, or enter a new car name and be sure that there is no profanity or anything in the name that could be considered inappropriate.
Unsaved content errors
Your car will not be added or saved to your garage unless you select Yes.
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