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Mustang Customizer app on Xbox 360 help

Xbox Live connection problems

If the Mustang Customizer app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.

The Mustang Customizer app doesn’t respond

If the Mustang Customizer app doesn’t respond to input, delete and reinstall the app. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the Mustang Customizer app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps, and then to Browse Apps or Search Apps.
  9. Browse or search for the Mustang Customizer app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

If the app still doesn’t respond, contact Xbox Support.

Error messages

You may get one of the following kinds of error messages when you try to use the Mustang Customizer app.

Connectivity errors

  • Can’t connect to the <Provider> Service. Error code: 0C01/8009/0304
  • Server Unavailable
  • The Mustang Application server is not available at this time.
    Please try again later.

These errors are linked to communications with the Ford Motor Company's computer servers. You can continue to try the app until the issue is resolved, or contact Ford Support for further assistance.

Application errors

  • Problem With the Application
  • The Application has encountered an unexpected error and will now exit.
  • Can't save your vehicle right now, please try again later.

To resolve the error, follow these steps:

    1. If you get one of these error messages, go to Service status to check for problems with Xbox Live or with the Mustang Customizer app.
    2. If there’s no problem and you get one of these error messages when you try to start the Mustang Customizer app, wait about a minute and try starting the app again.
    3. If you still get the error message, try deleting and reinstalling the app.
    4. If you continue to get one of these errors, try to improve your connection speed.
    5. If none of these solutions work, contact Xbox Support.

Availability errors

  • Item Unavailable
  • Sorry, the item you're interested in is no longer available.

If you get one of these error messages, select a different piece to rate or modify.

These errors are related to communications with the Ford Motor Company's computer servers. You can continue to try the app until the issue is resolved or contact Ford Support for more help.

Account errors

  • Your profile is limited
  • To use this feature make sure both "Voice and Text" privilege and "Member Content" privilege are set to "Everyone"
  • Child account signed in
  • We're sorry. In order to use this application, you must ensure that no child account is signed in to Xbox Live.

Child accounts may have problems using the Mustang Customizer app if Xbox Family Settings are being used on your console.

If you use Family Settings to control what your family can share through Xbox Live, the Mustang Customizer app will follow these settings. For example, if you prohibit Social Network Sharing on your console, the Mustang Customizer app will allow the user to customize a car but not store it in their garage or battle against other cars. To edit these settings, an adult must edit the Social Network Sharing privacy settings.

For more information about how to restrict movies and TV shows using a pass code, see Set parental controls for Xbox 360 and Xbox Live.

Appropriate content errors

  • Car name cannot be empty.
  • The text you've entered contains inappropriate content.
    Please try again later.

If you get one of these error messages, enter a car name if you haven't, or enter a new car name and be sure that there is no profanity or anything in the name that could be considered inappropriate.

Unsaved content errors

  • You are about to leave the customization experience. Your vehicle is still unsaved, do really you want to leave?
    Yes/No

Your car will not be added or saved to your garage unless you select Yes.

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