Troubleshoot NBA Game Time issues

Overview

This article describes how to troubleshoot issues with the NBA Game Time app.

Solutions

The NBA Game Time app does not respond

To resolve this issue, delete the NBA Game Time app and download it again.

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to NBA Game Time.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Select Apps, Browse Apps, and then NBA Game Time.
  9. Select Confirm Download to download and install the app.

Error messages

  • Sorry, the NBA Game Time service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • Sorry, the video service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • NBA Game Time has encountered an unexpected error.

To resolve these issues, try the following solution:

  1. Go to the Service Status page to check if there’s a current issue with the service provider.
  2. If there is no issue with the service provider and you get this error when you try to start the NBA Game Time app, wait for about a minute and then try to start the app again.
  3. If you continue to get the error, delete and reinstall the NBA Game Time app (see the "The NBA Game Time app does not respond" section).
  4. If these steps didn’t resolve your problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot NBA Game Time issues" issue you were reading about or a different issue?