If the Sony Pictures app doesn’t respond to input, delete and reinstall it. Here’s how:
From the Xbox Dashboard, go to Settings and then System.
Select your primary storage device (most likely Xbox 360 Hard Drive).
Select Games and Apps.
Find and select any items that refer to “Sony Pictures.”
Return to the Xbox Dashboard.
Go to Browse Apps and then Sony Pictures.
Select Confirm Download to download and install the app.
You could get one of the following error messages when you use the Sony Pictures app. If so, try the troubleshooting steps that follow the relevant group of errors below.
Sorry, Explore Sony Pictures isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
Sorry, Explore Sony Pictures isn't available right now or your internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status.
We're sorry, Sony Pictures cannot load the application because of network issues. Would you like to retry?
We're sorry, Explore Sony Pictures cannot send the message at this time due to network issues. Please retry later.
Failed to register for updates.
Failed to register for updates for this movie.
If you get one of these errors, go to Service Status to check for current issues with Xbox Live or the Sony Pictures app. If there are no issues, wait about a minute and then try starting the app again.
If you continue to get the error message, try deleting and reinstalling the app.