Troubleshoot TMZ issues on Xbox 360

Questions about TMZ?

For support or to provide feedback, please contact TMZ.

If you receive an error message from the TMZ app

If you receive one of the following error messages when you watch videos in the TMZ application:

  • Sorry, TMZ isn't available right now or your internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status.
  • Sorry, TMZ isn't available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.

Then you should:

If you receive the following messages when you start the TMZ app:

  • Passcode required
  • The content within TMZ is rated TV-PG.
  • The current Console Safety settings do not allow all of the signed in gamers to access this content.

It means the Family Settings applied to your console do not allow the gamertag currently signed in to view TV content rated above PG. A parent can enter the Family Settings pass code to continue to the TMZ app. Refer to our section on Online safety and privacy for additional help.

If the TMZ app does not respond

If the TMZ app does not respond, delete the app, and download it again.

  1. Go to Settings, System from the Xbox Dashboard.
  2. Select Storage.
  3. Select your primary storage device (most likely the Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to TMZ.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps and then select TMZ.
  9. Select Confirm Download to download and install the app.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot TMZ issues on Xbox 360" issue you were reading about or a different issue?