Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Deals
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Xbox Community
    • Xbox Live
    • Xbox Live Gold
    • Esports
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Shop Xbox Official Gear
    • Xbox
    • Gears of War
    • Minecraft
    • Halo
    • PUBG
    • Sea of Thieves
    • Forza
    • More Gear
    • Windows 10 Gaming
    • Xbox App on Windows 10
  • Where to Buy
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
    • Trending on Xbox Live
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Books
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View Sitemap
    0 Cart
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Previously purchased Movies & TV content is missing or unplayable on Xbox 360

    You purchased or have content that was purchased through Movies & TV on your Xbox 360 console, but the content is either missing or won’t play.

    Solutions

    To fix this problem, try the following solutions.

    Solution 1: Confirm that you're connected to Xbox Live

    If you have a connection problem, try the Xbox 360 Connection Solution.

    Solution 2: Sign in to your Xbox 360 console using the account that you used to purchase the content

    If you're already signed in to the account you used to purchase the content but still experience the problem, review these questions:

    • Is the content listed in the billing and purchase history for your account? To find out, see Check your Xbox Live subscription and transaction history.

      If it is listed, download your profile again. This may clear the issue. For help, see Download your Xbox Live profile to a different Xbox 360 console or redownload it.

    • Is the content in the billing and purchase history for a different account that's saved to your Xbox 360 console? If you have access to other accounts on your console, look in their billing and purchase histories to see if the purchase was made using a different profile.

    If you find the content in the billing and purchase history of a different profile on your Xbox 360 console, redownload that profile to your console, and then try to play the content again. To redownload, see Download your Xbox Live profile to a different Xbox 360 console or redownload it.

    Solution 3: Add security information to your Microsoft account

    If your account is missing security information, such as an alternate email address or phone number, you’ll need to add this to sync your video list.

    Go to Microsoft account security information overview and follow the instructions to add security information to your Microsoft account.

    Solution 4: Refresh your purchase history

    To do this, you'll have to delete and then download the content again. Here's how.

    Important By following these steps, you will lose access to any rentals you currently have.

    1. From the Xbox Dashboard, go to settings.
    2. Select System Settings.
    3. Select Storage.
      Note If you’re prompted to select a storage device, select All Devices.
    4. Select Memory Unit.
    5. Select System Items.
    6. If present, delete both Marketplace System Data and Rights Database.
      Note It’s possible that neither file is present. That’s okay.
    7. Clear your system cache.
    8. Restart your console.
    9. Start the Movies & TV app.
    10. Select My Videos.
    11. Select Account Management.
      Note If the box in the upper-left corner displays "Show Movies," you may need to select this and change it to "Show TV Shows."
    12. Press the X button on your controller to Refresh Purchase History.

    This procedure should cause your videos to reload. After refreshing the purchase history, wait a few minutes to make sure that the content has fully loaded. How long that takes depends on the size of your video library as well as your connection speed.

    If you still experience the problem, contact Xbox Support.

    Related Issues

    Buying and renting videos on your Xbox 360 console
    Decide whether to stream or download Movies & TV content to your Xbox 360
    Error 0x807b0191 occurs when you rent or buy videos or add a payment option on Xbox 360
    Back to top

    Did this resolve your issue?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service center
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Previously purchased Movies & TV content is missing or unplayable on Xbox 360" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    • Creators Program
    • Designed for Xbox
    English (United States)
    • Sitemap
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • Safety & eco
    • About our ads
    • © Microsoft 2019