To contact VUDU Customer Support for assistance:
If you receive the following error message when you are creating a VUDU account from your Xbox 360 console, you are trying to create a VUDU account with an email address that is already in use by an existing account:
There is already a VUDU account with that email address.
To resolve this, visit www.vudu.com and set a password on the account, and then re-launch and sign in to the VUDU Movies app from your Xbox 360 console to associate your gamertag with your VUDU account.
Alternatively, you can select a different email address to create a new VUDU account.
If you receive the following error message when you run the VUDU Movies app or try to watch content:
Sorry, we could not reach the VUDU server due to a problem with your network.
Please ensure that your connection to the Internet is working properly.
Do one of the following:
If you receive the following error message when you try to watch a movie:
The rental period for this movie has expired. In order to continue watching this title, you must purchase/rent it again.
Your rights to watch the content have expired. You have 30 days from the moment you rent the movie, and 24 hours from the time you first watch it, to finish watching. This message is shown if this window expires during playback.
Try the Xbox 360 slow performance solution.
If the VUDU Movies app doesn't respond, delete and reinstall the app. Here's how:
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "VUDU Movies app on Xbox 360 help" issue you were reading about or a different issue?