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VUDU Movies app on Xbox 360 help

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Questions about the VUDU service?

To contact VUDU Customer Support for assistance:

Error: There is already a VUDU account with that email address

If you receive the following error message when you are creating a VUDU account from your Xbox 360 console, you are trying to create a VUDU account with an email address that is already in use by an existing account:

There is already a VUDU account with that email address.

To resolve this, visit www.vudu.com and set a password on the account, and then re-launch and sign in to the VUDU Movies app from your Xbox 360 console to associate your gamertag with your VUDU account.

Alternatively, you can select a different email address to create a new VUDU account.

Error: Can't reach the VUDU server

If you receive the following error message when you run the VUDU Movies app or try to watch content:

Sorry, we could not reach the VUDU server due to a problem with your network.
Please ensure that your connection to the Internet is working properly.

Do one of the following:

  • Wait for approximately one minute. Then, try to run VUDU Movies or view the program again.
  • Check the status of the VUDU service at the top of this page.

Error: The rental period for this movie has expired

If you receive the following error message when you try to watch a movie:

The rental period for this movie has expired. In order to continue watching this title, you must purchase/rent it again.

Your rights to watch the content have expired. You have 30 days from the moment you rent the movie, and 24 hours from the time you first watch it, to finish watching. This message is shown if this window expires during playback.

VUDU Movies content is not playing smoothly

The VUDU Movies app doesn’t respond

If the VUDU Movies app doesn't respond, delete and reinstall the app. Here's how:

  1. From Xbox Home, go to settings, and then select System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the VUDU Movie app. Press the Y button for Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard. Go to apps, and then to Browse Apps or Search Apps.
  8. Browse or search for the VUDU Movies app, and then select it.
  9. Select Download and then Confirm Purchase to download and install the app.

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