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Troubleshoot the connection between Windows Media Center and your Xbox 360

Overview

Important This article has instructions to help you work around a specific problem. However, these instructions include steps that lower security settings or turn off security features on your console. Before you make these kinds of changes, you should evaluate the risks associated with lowering your console’s security.

Learn to troubleshoot the most common errors you might experience when using Windows Media Center with your Xbox 360.

Set up Windows Media Center on your computer

Make sure that you correctly configured Windows Media Center on your computer. Follow the procedures for your version of Windows.

Windows 8 and Windows 8.1:

Set up Windows Media Center

Set up Windows Media Center on Xbox 360 (Windows 8)

Windows 7:

Getting started with Windows Media Center

Error messages

Xbox 360 Setup is Finished. The correct ports cannot be opened

This error occurs when Windows Firewall is turned off on your computer. You must turn on Windows Firewall for Windows Media Center Extender setup to complete. Once you’ve set up the Media Center Extender, you can turn off the firewall again if you choose.

To turn on Windows Firewall, follow the steps in Error "The correct ports cannot be opened" occurs when using Windows Media Center Extender on Xbox 360.

For more information about using Windows Media Center Extenders with your Xbox 360 console, see the following pages:

Use a Windows Media Center Extender device

Windows Media Center Extenders: frequently asked questions

Set up a Windows Media Center Extender (Windows 7)

Optimize your home network for Windows Media Center Extenders (Windows 7)

Note These web pages may not be available in all languages.

Your console can’t connect your PC with Windows Media Center. Make sure your PC is on and connected to the network

This error might occur if you install McAfee Privacy Service after you set up a Windows Media Center Extender on a Media Center-based computer. This service prevents you from establishing a connection between the Media Center Extender and the Media Center-based computer.

To resolve this issue, follow the steps in Error "Your console can’t contact your PC with Windows Media Center" on Xbox 360.

Xbox 360 not found

If McAfee Privacy Service is installed on your computer, you might get this error when you run Windows Media Center Extender setup. The McAfee Privacy Service is not compatible with the Media Center Extender software.

A connection or firewall issue might also cause this error.

Try the following solutions to resolve this issue.

Remove the McAfee Privacy Service

Follow the steps in Error message “Xbox 360 not found” occurs when you use Windows Media Center.

Confirm that your console and your PC are connected to the same network

If you’re getting this error, your Xbox 360 console and your Windows Media Center PC might not be connected to the same network. Your console and PC need to be connected to the same local network through a wired or Wi-Fi connection. To learn more about network troubleshooting and configuration, see:

Troubleshooting network issues in Windows
Understanding Windows Firewall settings

If you’re still experiencing the problem, contact Xbox Support.

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