Find solutions to common Xbox 360 Hard Drive problems.
Note Always use Microsoft authorized products for the best gaming experience.
If your Xbox 360 console doesn't detect an attached hard drive, try these solutions in the following order:
Warning When you format a storage device, it erases all of the information saved on that device, and you can’t recover that information. Before you format the drive, make sure you back up any information you want to keep on another device. For information on how to format a hard drive, go to Xbox 360 storage and read the “Format a storage device” section.
Note Console registration is required to replace a hard drive under warranty. Do you have repair or warranty questions? See Xbox warranty and registration FAQ.
If none of these steps resolved the problem, you’ll need to repair your console (sign in with your Microsoft account and then select Repair my device).
For information about this error code, see Error code E68 occurs and one red light flashes when you use your Xbox 360 console.
To search for other error codes, see the Error & status code search page.
Try either freeing up space on your storage device, or using another storage device.
Not all items are transferable. If you receive this message, you can't transfer the item.
If you’re trying to transfer an item between profiles, you’ll have to follow the same steps that you used to obtain the item for the original profile.
If you see a “Can’t perform action” error when you try to move, delete, or redownload your Xbox profile, try the following solutions.
Solution 1: Sign in to your Microsoft account on your computer
Note If you can’t sign in to your Microsoft account, the service might be having technical problems. Try signing in again later.
Solution 2: Remove any profiles with the same name
Try recovering your Xbox account using the gamertag and the Microsoft account information that you originally used when you created your account. To do this:
If you’re using a non-Microsoft hard drive, the device may appear as “unformatted” and prompt you to format the hard drive. Try disconnecting your hard drive and then reconnecting it to see if that solves the problem.
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