Services: Purchase and Content Usage, Purchase and Content Usage
You experience either of these problems when using your Xbox 360 console:
Often, this means the cable between the console and the TV or monitor is not connected correctly or is faulty. However, video settings or a hardware problem may also be to blame. See the troubleshooting information below for help.
If your screen sometimes displays Xbox 360 imagery but also freezes or fails, see Xbox 360 audio or video problems.
A simple restart can sometimes solve problems. To ensure a complete restart, hold the console power button down for 10 seconds to turn off the console. Then, turn it back on.
Try the following steps to check for cable problems. Restart the console after each.
Note If you’re trying to view in high definition, make sure your cable supports HD.
To reset your display settings, follow these steps:
Note If you’re using an Xbox 360 Wireless Controller, make sure only one wireless controller is connected to the console, and then turn off and restart the console by using the Guide button on that controller.
Basics to check:
To make sure your TV’s settings don’t conflict with Xbox, see the “Check your TV settings” section of Xbox 360 images on your TV are unclear.
If you’re having problems with HDTV viewing, try a lower screen resolution setting. To access these settings:
To help determine whether there’s a problem with the console, try using your console with a different TV or monitor if possible.
If video works (only) with the other TV:
If you’ve exhausted the solutions above and your video issue is not resolved, check “Related Issues,” below. No luck? Your console likely needs repair. See How to get your Xbox product repaired.
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