You see the following error code and message when you try to sign in to Xbox Live:
Sorry, either that’s the wrong password or the email you entered doesn’t have an Xbox Live membership. Please try again, or go to Xbox.com/forgot if you need help.
This may mean one of the following:
Solution 1: Restart your Xbox 360 console
Turning off your Xbox 360 console and then restarting it may clear up the problem.
Solution 2: Verify the password for your Microsoft account
Verify that the password you entered is correct. If you forgot your password or can’t sign in with your password, reset your password.
Solution 3: Try to sign in at Xbox.com
Solution 4: Update the security information for your Microsoft account
Verify and, if necessary, add security information to your Microsoft account. For example, add a new email address or phone number.
For information about how to manage the security information for your Microsoft account, see Microsoft account security information overview.
After you verify and update the security information for your Microsoft account, sign in to Xbox Live and try again to purchase or download the content.
Solution 5: Clear the system cache
Solution 6: Move and then redownload your Xbox Live profile
Solution 7: Delete the Marketplace System Data file
The Xbox 360 console also stores temporary files for the Xbox Games Store. You might resolve this issue if you delete the Marketplace System Data file. Here’s how:
Solution 8: Delete the most recent system update
Delete System Update
If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.
Your console will restart after the operation is complete. Do you want to continue?
Your Xbox 360 console will restart.
Solution 9: Request a repair
If the previous solutions didn't resolve the problem, your console needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
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