Error code 80154013 occurs when you try to create an Xbox Live account

Problem

You see the following error code and message when you try to create an Xbox Live account:

This action cannot be performed at this time. Please try again later.

Status Code: 80154013

This may mean that there’s a gamertag already associated with your Microsoft account.

Solution

To resolve this problem, download your current profile. To do this, follow these steps.

Note If you want to use a different profile and gamertag with the current Microsoft account, you must download the current profile and then change the Microsoft account that is associated with the profile.

  1. On your computer, click Sign in in the upper-right corner of any Xbox.com page (such as this one).
  2. Sign in by using your Microsoft account and password. After you sign in, you’ll see the gamertag associated with your Microsoft account in the upper-right part of the screen.
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  1. Write down that gamertag. You’ll need it to download your gamertag on your Xbox 360 console.
  2. On your Xbox 360 controller, press the Guide button, and then press X to sign out.
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  1. Press the Guide button again and select Download Profile.
  2. Follow the instructions to enter your Microsoft account and password to complete the download.
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