Error 80154042 occurs when you try to associate your gamertag with a different Microsoft account

Problem

You may see the following error code and message when you have more than one Microsoft account, and when try to associate your gamertag with one of these Microsoft accounts.

80154042

Can't retrieve information from Xbox Live, please try again later.

This may mean that you’re currently signed in on another device with a different Microsoft account. For example, you may be signed in with another Microsoft account on your home computer or on your phone.

Solution

To resolve this problem, verify that you aren’t signed in with the old Microsoft account on another device. If you are signed in on another device, sign out and then again try again to associate your gamertag with the new Microsoft account.

If you keep experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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