Error 809B100A occurs when you stand too far away from your Xbox 360 Kinect sensor
You see the following error message when you’re using Kinect for Xbox 360:
Too far away (809B100A)
This means that the Kinect sensor can barely see you.
Solution 1: Move closer to your Kinect sensor and try again
If your Xbox 360 Kinect sensor can't see you, move closer to the sensor, and then select Try Again. If you keep getting the error, try the next solution.
Solution 2: Use the Kinect Tuner
Use the Kinect Tuner to help Kinect track and see your entire body. For more information, go to Troubleshoot body tracking for the Xbox 360 Kinect Sensor.
Solution 3: Contact Xbox Support
If you keep experiencing this error, contact Xbox Support.
Solution 4: Request a repair
If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
Did this resolve your issue?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 809B100A occurs when you stand too far away from your Xbox 360 Kinect sensor" issue you were reading about or a different issue?