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Error C000022D occurs and there's a red light on the Xbox 360 Kinect Sensor

You see the following error code and message when you get a red light on your Xbox 360 Kinect Sensor:

A problem has occurred with your Kinect Sensor

Error code: C000022D

This may mean that the sensor is not connected correctly, or your console software might need updating.


Solution 1: Update your console software

  1. Insert a Kinect game disc.
  2. Start the game from the Xbox Dashboard.
  3. If your Xbox console software needs updating, you will see the following message:
  4. Update Required: An update has been found. To apply this update, you must restart your console.

  5. Select Yes, Restart to install the update.

Solution 2: Check the cables

Xbox 360 E console or Xbox 360 S console

  1. Turn off the console.
  2. Important Remove the Power/USB adapter cable if your Kinect sensor came with one.

  3. Plug the sensor cable into the AUX port on the back of the console.
  4. Turn on the console.

Original Xbox 360 console

  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  1. Make sure the USB connector is plugged into the back of the console.

    The light located near the middle of the cable should be green.

    No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support using the Assistance information at the bottom of this page.

  1. Turn on the console.

If you tried the steps above but are still having a problem, try this:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Kinect Settings.
  3. Select Kinect Sensor, and then select On.

Solution 3: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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