Console, disc, and data issues
Can’t play previously downloaded Xbox Live content? Learn how to transfer Xbox licenses and how to resolve problems related to playing Xbox content.
Learn what to do if you get a "Saved game corrupted" error message when you try to play a saved game.
Learn what to do if the disc drive on your Xbox 360 console can’t read discs, won’t open, or won’t close.
If your Xbox 360 console is frozen or isn’t responding, check out this Screen Freeze Solution.
Xbox Live and multiplayer gameplay issues
Learn about solutions to Xbox Live multiplayer gameplay issues including game lag, connection and chat problems, game updates, and code of conduct violations.
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Find out about console and Xbox Live service suspensions.
Find out about solutions to try if your Kinect sensor is having problems tracking your position within your play space.
Get tips on playing two-player Kinect games, in-game chat, and using Kinect share.
Gears of War series
Learn about rank and stat resets in Gears of War Judgment and how to avoid them.
Find out what to do if you get banned from Gears of War Judgment and what game features are still available to you.
Lost your Gears of War 3 online rank, medals, or stats? Learn how to reduce the chances of this problem happening again.
Find out what to do if your Gears of War 3 content or achievement will not unlock.
Learn about Gears of War 3 multiplayer bans, including what behaviors can trigger a ban and the consequences of being banned from Gears of War 3 multiplayer gameplay.
Learn about Halo 4 multiplayer bans, including what behavior can trigger a ban, and the consequences of being banned from Halo 4 features and multiplayer gameplay.
Learn about the Xbox console storage requirements for installing Halo 4 multiplayer content.
Learn how to unlock the “You Blew It Up” achievement in Halo: Reach for Xbox 360.
Learn what to do when you get the error "Content you are trying to load is from an incorrect region" in Halo: Reach.
Doritos Crash Course 2
Get help resolving gameplay errors with Doritos Crash Course 2.