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Xbox Live content won’t download on your Xbox 360 console

If you can’t download content from Xbox Live on your Xbox 360 console, try the solutions on this page.

Note If you’re having problems downloading a console software update, see Troubleshoot problems with an update to your Xbox 360 console.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
05/24/2016 01:57:27 PM
Purchase and Content Usage: up and running
05/24/2016 01:57:27 PM

Solution 2: Delete partial downloads and then re-download

Use the following steps to cancel all downloads, delete partial downloads, and download the content again.

Step 1: Cancel all downloads

  1. Press the Guide button on your controller.
  2. Go to Games & Apps.
  3. Select Active Downloads.
  4. Select Cancel All.

Step 2: Cancel partial downloads

  1. On your console, go to settings, and then select System.
  2. Select Storage, and then select your storage device.
  3. Select the content type you’re trying to download.
  4. Find the item you’re trying to download (may appear with a yellow warning icon).
  5. If the item is listed, select the item, and then select Delete.

Step 3: Download the content again

Try downloading the content again from your download history. Here’s how:

  1. Turn off and then restart your Xbox 360 console.
  2. On your console, sign in to Xbox Live.
  3. Go to settings, and then select Account.
  4. Select Download History.
  5. Browse your download history. Select the item, and then follow the on-screen instructions to download the item again.

If the download fails, try the next solution.

Solution 3: Clear your Xbox Live cache and system cache

Download problems can sometimes be fixed by deleting the Xbox Live cache and clearing the console’s system cache. Here's how:

  1. On your console, go to settings, and then select System.
  2. Select Storage, and then select your storage device.
  3. Select System Items.
  4. Select Marketplace System Data.
  5. Select Delete.
  6. Clear your Xbox 360 system cache.
  7. Restart your console.
  8. Go back to Download History and try downloading the item again.

If the download fails, try the next solution.

Solution 4: Test your network connection

You might be having an issue connecting to Xbox Live. See the Xbox 360 Connection and Network Solution.

If you suspect that you’re experiencing a slow network connection to Xbox Live, see the Xbox 360 Slow Performance Solution.

Solution 5: Try a direct modem connection

If your Xbox 360 console is connected to the Internet through a router, bridge, or wireless access point, try connecting the console directly to the modem, instead of through those devices. To do this, plug one end of a network cable into the back of the console and the other end directly into your modem. Then try downloading the content again.

Note If you’re having problems downloading purchased content, see Troubleshoot Xbox Live content problems on Xbox 360.

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