Xbox 360 audio or video problems

Symptoms

If you're having sound or video problems, try these steps and then the troubleshooting below.

If you receive an error code or a status code when you have the problem, you can search for a solution on the Xbox error code/status code search page.

Audio and video problems

No picture or a blank screen

Four red lights around the power button

(Original Xbox 360 console only)

Try the Flashing Red Lights Solution.

Screen is frozen

Picture is unclear or fuzzy

Picture is stretched

This problem can happen if you’re using a VGA cable with an original Xbox 360 console or an Xbox 360 S console. Try changing the display settings to improve the picture.

Follow the initial steps in this article, and then try one or both of the following:

  • Change the console screen format to Normal.
  • Change the screen resolution.

Picture has a green or purple tint, flickering, or ghosting

Try the following:

Reconnect your console and TV:

  1. Remove any devices placed between the console and the TV.
  2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
  3. If you’re using an audio-only A/V cable, unplug this cable, and then connect the HDMI cable from the back of the console directly into the HDMI port on your HDTV or monitor.

    Learn more about connecting your console to a TV.

Note If your HDTV has an image-enhancement feature or any kind of digital noise-reduction feature, turn this feature off. See your HDTV user manual for instructions.

Graphics are misshaped or don’t appear correctly

Video or movie plays at reduced resolution

The High-bandwidth Digital Content Protection (HDCP) protocol is required to play a DVD, an HD-DVD, or a downloaded movie in high definition. Not all high-definition TVs, monitors, or adapters support this protocol.

  • Make sure that your HDTV supports HDCP. Refer to your HDTV user manual for more information.
  • You cannot use a DVI port and adapter to connect an HDMI cable to your console. DVI ports do not support the HDCP protocol. Learn how to connect your console to a TV.

Sound with no picture

Try the following:

  • Make sure that your TV is on.
  • Switch between AV sources and inputs on your TV.
  • Remove any devices, such as a receiver, placed between the console and the TV.
  • If your TV has an eco/energy saving mode, turn this feature off in your TV video options.

If you are using the Xbox 360 E console, try the following:

  1. Turn off your console.
  2. Unplug all the audio and video cables (including headsets) from the back of your console.
  3. Connect only the HDMI cable to the back of your console. Then, connect the HDMI cable into an input for your TV.

Picture with no sound

Picture and sound are out of sync

Try reconnecting your console and TV:

  1. Remove any devices placed between the console and the TV.
  2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
  3. If you’re using an audio-only A/V cable, unplug this cable, and then connect the HDMI cable from the back of the console directly into the HDMI port of your HDTV or monitor.

Audio or video problems with an app

If you experience buffering problems with a video app such as Netflix, first try testing your connection to Xbox Live. Here’s how:

  1. From the Xbox Dashboard, go to Settings, then select System.
  2. Select Network Settings,
  3. Select the network you use to connect to the internet.
  4. Select Test Xbox Live Connection.
  5. Follow the on- screen prompts/suggestions.

For more help, see Issues with Connection Speed or Disconnects

If you still experience buffering problems, delete the Saved Game data for the app. Here’s how:

  1. From the Xbox Dashboard, go to Settings, and then select System.
  2. Select Storage, and then select your primary storage device.
  3. Select Games and Apps.
  4. Select the app that you’re having problems with.
  5. Select any entry that says “Saved Game,” select Delete, and then confirm the delete.

If a video app stops responding, delete and reinstall the app. Here’s how:

  1. From the Xbox Dashboard, go to Settings, and then select System.
  2. Select Storage.
  3. Select your primary storage device (most likely Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to the app.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Apps, and then select Browse Apps.
  9. Browse or search for the app.
  10. Select the app to download it.

If you experience any other audio or video problems with an app, go to the Apps page , click the app that you’re having the problem with, and then click the “Troubleshoot problems” link on that page.

Note The Internet Explorer app does not support Adobe Flash. Videos that require Adobe Flash will not display in this app.

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