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Error 80070571 occurs when downloading an Xbox Live profile on Xbox 360

You see the following error code and message when you try to download your Xbox Live profile to an Xbox 360 console:


Sorry, Xbox Live profiles can't be downloaded right now. Try again later.

This may mean that your Xbox Live profile on the console is corrupted.


Solution 1: Delete the corrupted profile, clear the system cache, and then download your profile again

To resolve this problem, delete the corrupted profile that's stored on your Xbox 360 console and then download your profile again.

Step 1: Delete the corrupted profile

  1. Go to settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Step 2: Clear the system cache

  1. Press the Guide button  on your controller.
  1. Go to settings and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y  on your controller. (It doesn't matter which storage device you select; this will clear the cache for all storage devices.)
  4. Select Clear System Cache.
  5. When prompted to confirm storage device maintenance, select Yes.
  6. Restart your console.

Step 3: Download your Xbox Live profile

  1. Press the Guide button  on your controller.
  2. Select Download Profile.
    Note If you don’t see Download Profile, it probably means you’re signed in. Press X  to sign out of your profile.
  3. Enter the Microsoft account that’s associated with your Xbox Live gamertag.
    • If you don’t know your Microsoft account credentials, see the Lost Account Solution or the Lost Password Solution.
    • If the account is an Xbox Live child account, you have to use the parent’s Microsoft account to download the profile.
  4. Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.

Solution 2: Troubleshoot your storage device

Note This solution does not work on 4-GB consoles.

  1. Turn off your console.
  2. Remove the hard drive (see Add or remove an Xbox 360 Hard Drive).
  3. Try a different Xbox 360 Hard Drive if one is available or an external USB flash drive.
  4. Download your profile (for details, see Step 3 in Solution 1).
    Note If the profile downloads without any problem, it's likely that the original storage device was the issue. See Troubleshoot Xbox 360 Hard Drives or USB device doesn't work when connected to an Xbox 360 console.

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