You see the following error code when you use Xbox Live on Xbox 360:
This may mean the following:
To resolve this problem, try the following solutions. If a solution doesn't work, go to the next one.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
If there are no service alerts, there might be a problem with your connection.
Solution 2: Test your connection
Test the Xbox Live connection on your Xbox 360 console. Here's how:
Solution 3: Delete your profile and clear your cache
Solution 4: Open network ports
If you have a firewall or are connected to a workplace or school network, you might need to open network ports for your Xbox 360 console to communicate with Xbox Live. See the Xbox 360 NAT Error Solution for help opening network ports.
Solution 5: Check your billing address
Make sure that the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiration date hasn't passed. Here's how:
Note If there's an error, select Edit profile, and then follow the instructions to update the information.
Solution 6: Update or change your payment option
If you think there might be a problem with the payment option associated with your account, update or change the payment option that you use. To do this, go to Update a payment option online, select either Update a payment option or add payment option on the left side of the screen, and then follow the instructions.
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