Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.
You see the following error when using the Zune software:
This means that the Zune software can't connect to the Zune Marketplace to verify usage rights for your Music Pass subscription. The Zune software may not be able to connect to the Internet at all, or the Zune service might be down.
Solution 1: Check the status of the Zune service
Go to Xbox Live Service Status to make sure the Zune service is available. If the service is unavailable, try again at a later time.
Solution 2: Make sure that you're connected to the Internet
You might have lost your Wi-Fi connection, your service might be down, or your router might be offline and need a simple restart. Here’s how to troubleshoot your Internet connection.
If you still can’t connect to the Internet, it could be a problem with your Internet service. You can wait a while and sign in again later, or contact your service provider.
Solution 3: Make sure the time and date are set correctly on your computer
To change these settings, click on the time and date as it appears on the far right of your taskbar, and then click Change date and time setting, and then set the correct date and time.
Solution 4: Delete your web browser's history and temporary files
Restart your Zune software and then see if you can access your items.
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