"Xbox Live sign-up or account download is currently unavailable" error occurs when you use Xbox Live

Problem

You get the following error message when you use Xbox Live:

Xbox Live sign-up or account download is currently unavailable.

Please try again later.

This may mean that the Xbox Live app you're trying to use or the Xbox Live service is experiencing problems.

Solutions

Try the following solutions.

Solution 1: Check the Xbox Live service status

Check the Service status page to determine whether there's a current problem with the app or with Xbox Live.

  • If there is a service alert, wait and try again later.
  • If there are no service alerts, try the next solution.

Solution 2: Test your Xbox Live connection

  1. On your console, go to settings and select System.
  2. Select Network Settings.
  3. Select Wired Network or your wireless network name (if you are prompted to do so).
  4. Select Test Xbox Live Connection.
  5. If you can't connect to Xbox Live, sign in with your Xbox Live gamertag.

If you still can't connect to Xbox Live, try the next solution.

Solution 3: Try the Xbox Live connection troubleshooting assistant

If you still can't connect to Xbox Live, see Xbox Live connection troubleshooting assistant.

If you still have the problem after trying the solutions above, contact Xbox Support by clicking the “Contact Us” link at the bottom of this page.

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