Troubleshooting Xbox Games on Windows 8 and Windows RT

If you run into problems running Xbox Games on Windows 8 or Windows RT, this page can help you find the information you need to resolve the problems.

Using the Games app

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The Games app comes pre-installed on Windows 8 and Windows RT PCs. If you have trouble connecting to Xbox Live or running a game, try the links below to help resolve the problem so that you can get back to gaming.

Connecting

Connecting to Xbox Live From a PC

Learn more about how to troubleshoot the connection from your PC to Xbox Live.

Connect to your Xbox Live account with Xbox on Windows games

Learn more about connecting Xbox Live to Xbox on Windows games.

Installing and troubleshooting

Install the Games app on Windows 8

Find out how to start the pre-installed Games app on your Windows 8 or Windows RT PC and how to use it.

“Your PC doesn’t meet the Minimum requirements” Windows Store error

Find out what to do if you get an error about not having the minimum requirements on your PC.

Troubleshoot performance and stability issues in PC games

You may find that a game runs slow or freezes up. Learn what you can do to your computer that may alleviate these problems.

What to do if you have problems with an app

Learn what to do if you are experience problems with apps and how you may be able to fix them yourself.

Fix errors that occur in Xbox apps on your Windows 8-based PC

Learn how to troubleshoot and resolve performance and stability problems with Xbox-enabled apps on your Windows 8 or Windows RT PC.

How to find support information for Xbox Games on Windows 8

Learn how to find contact information for a game publisher.

Payments and billing

Add or edit your payment method for the Windows Store

Learn how to add, update, or change your payment method for making purchases in the Windows Store.

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