Error code c00d2718 occurs when you stream music using Xbox Music

Problem

You may see the following error codes or messages when you are streaming music from Xbox Music on Windows 8 or Windows RT:

Can't play.
Can't play because the item's usage rights are corrupt or no longer valid. Try deleting this item and downloading it again.
More info.

Tell Microsoft more about this problem
0xc00d2718 (0xc00d7186)

If you see these error codes and messages, one of the following things might have happened:

  • The computer that's been upgraded to Windows 8 or Windows RT can no longer play the Xbox Music Pass content that you've purchased.
  • Your Xbox Music Pass can no longer play Xbox Music subscription content.

To fix these problems, you'll have to delete the Xbox Music subscription content from its current location and then download the Xbox Music app again or re-download the content you were trying to listen to.

Note The apps affected by this issue include the following:

  • Xbox SmartGlass
  • Xbox Music (on computers running Windows 8 or Windows RT and on the Windows Phone)

Solutions

Delete the Xbox Music Pass subscription folder from its current location and then download your music again

  1. Using portable media such as a flash drive or CD-ROM, move the Xbox Music subscription content on your computer to another location. To do this, in File Explorer, click Libraries, double-click Music, and then double-click Subscription. Copy all content from the Subscription folder to your portable media.
    Note This is strictly to back up your music.
  2. Delete the Subscription folder from your computer.
  3. Start the Music app.
  4. Select My Music.
  5. Find a song with the following icon showing to the right of it. Click the icon to download the song.
picture

Your Subscription folder will reappear, and you should be able to resume streaming music.

Notes

  • You won't be charged for downloading this content.
  • This version of the file, which you can download free of charge, is not DRM-protected.
  • You do not have to move your content from your portable media back to your Subscription folder.

Delete the Xbox music subscription content and download it to your Xbox 360 console

  1. Using portable media such as a flash drive or CD-ROM, copy the content from your Xbox 360 hard drive.
    Note This is strictly to back up your music.
  2. Delete the content from your Xbox 360 hard drive.
  3. On Xbox LIVE, at Browse Apps, choose the Music app.
  4. At Xbox Music, find and download the content that you tried earlier to download.
    Note You won't be charged for downloading this content.

Contact Xbox Support

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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