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Fix errors that occur in Xbox apps on your Windows 8-based PC

Learn how to troubleshoot and resolve performance and stability problems with Xbox-enabled apps on your Windows 8-based PC. This article applies to:

For assistance with Xbox Music and Xbox Video issues, see the following:

Troubleshooting

Problems signing in to Xbox Live

For information about troubleshooting Xbox Live sign-in issues, see the following:

Improve online performance and lag

For information about troubleshooting online performance and download issues, see Connecting to Xbox Live from a PC.

Download important updates

Make sure that your computer has the latest updates for Windows. In addition, make sure you have the correct version of DirectX installed on your computer. Here’s how to check:

Update drivers

For issues with graphics or audio, you might need new drivers for your graphics and audio hardware. Update your drivers frequently. Even if your hardware is new, you’ll want to check for updates. Use the following to get the latest driver updates:

  • The easiest way to get the latest drivers is to run Windows Update. This will download the latest Microsoft-certified drivers for your computer. Use this method if you’re not familiar with the details of your computer’s hardware.
  • Check with your computer or hardware manufacturer for the latest drivers. This is the best option for laptops and small form-factor PCs.
  • Download a reference driver for your hardware. This is the best option for power users and custom PCs.

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