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Troubleshoot Game Bar on Windows 10

If you’re having trouble using Game bar on Windows 10—such as recording game clips or getting keyboard shortcuts to work—here are some things to try.

Notes

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How do I record a game if it's in full-screen mode?

For PC games in full-screen (or full-screen exclusive) mode, you won’t see Game bar, but you can use the Windows logo key + Alt + R to start and stop recordings. You’ll see the screen flash when the recording starts and completes. You can also use the Windows logo key + Alt + G to record the last 30 seconds (or whatever time you picked) if you’ve already turned on background recording.

If the shortcuts do not work for a full-screen game, press Win + G. You’ll see the screen flash twice confirming that the game is recognized. After this, you can then run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G.

What should I do if Game bar and shortcuts aren’t working?

  • Make sure you have the latest updates on your Windows 10 PC. Press the Start button, then choose Settings. Go to Update & security, then select Check for updates.
  • Check your Game bar settings. Press the Start button, then choose Settings. Go to Gaming > Game bar, then turn on Record game clips, screenshots, and broadcast using Game bar.
  • When playing a game, press the Windows logo key + G to open Game bar. Select the Enable gaming features for this app to record gameplay check box if prompted.
  • The game may be running in full-screen mode. See How do I record a game if it’s in full-screen mode? above.
  • The game may be blocking custom keyboard shortcuts. See Why don’t my customized shortcuts for Game bar work? below.
  • Make sure you’ve updated your graphics drivers. See Hardware requirements for Game bar on Windows 10.
  • Try choosing a different display option for your game (such as borderless windows).

Where are my game clips and screenshots?

To see where your captures are saved, open Game bar and select the My captures folder, or press the Start button, choose Settings > Gaming > Captures. Press the Open folder button to see your captures in File Explorer.

Capture settings

By default, game clips and screenshots are saved in your Videos folder (named Captures). The Captures folder can be moved to different places on your PC.

Recording only worked once or twice. How do I fix it?

Sometimes, a recording doesn't end correctly. When that happens, you'll need to restart Game bar to fix the problem:

  1. Close the game.
  2. In the search box on the Windows taskbar, type Task Manager, and then select it.
  3. In Task Manager, select More details.
  4. In the list of running processes, select the Broadcast bar server (bcastdvr.exe) process (if it's still there), and then select End task.
  5. Restart your game and try recording again.

Why don't my customized shortcuts for Game bar work?

Some games block keys, so your custom keyboard shortcuts may not work with these games. Shortcuts based on the Windows logo key will always work with the latest update. To use Game bar with any game, check for updates for apps and games from Microsoft Store and install the latest version of Game bar.

How do I use Game bar on my tablet PC?

Windows key–based Game bar shortcuts won’t work on tablets without an attached physical keyboard, but you can create your own shortcuts that use keys available on the virtual keyboard. Press the Start button, then choose Settings. Go to Gaming > Game bar, and then enter your preferred keyboard shortcuts.

How do I make Game bar forget my game?

If you don’t want to use Game bar with a game or app, launch the game, open Game bar, select Game bar settings, and clear the Remember this is a game check box.

Game bar settings

My game clips are blank. What happened?

Some games don't allow recordings.

Why can't I take a screenshot?

If you have any protected content open on your PC, it may cause your screenshot to go blank.

Why can’t I record some games when I use my multiple GPUs in a Linked Display Adapter (LDA) configuration?

Some games use a pixel format that is not currently compatible with Game bar in a Linked Display Adapter (LDA) configuration.

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