Share this page
Xbox One SmartGlass can't connect to your console after playing a game
Problem
The Xbox One SmartGlass app becomes disconnected while you're playing a game, and then you're unable to reconnect to the console.
Solution
To resolve this issue:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All settings.
- Select Power & startup.
- On the Power & startup screen, select the Power mode setting.
- Change the power mode to Energy-saving.
- Restart your console by following these steps:
- Press the Xbox button to open the guide.
- Select Settings.
- Select Restart console.
- Select Yes to confirm.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
Once your console restarts, try to start the application again.
Did this resolve your issue?
Yes
No
Thank you for your feedback
Thanks for your feedback! |
|
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Provide feedback for this topic |
|
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Support resources
Contact Us
Would you like to contact Support regarding the "Xbox One SmartGlass can't connect to your console after playing a game" issue you were reading about or a different issue?
Share this page