If you're having a problem using Movies & TV on your Xbox One console, the problem may be related to an app error or a console setting.
Note If you see any alerts here, wait until the service is up and running, and then try again:
To resolve the problem, try the following solutions.
Solution 1: Upgrade to the latest software version of Xbox
The Movies & TV app was recently updated to run on the latest software version of Xbox. You’ll need to be running that to continue enjoying Movies & TV on your console.
To check that you have the latest software version:
If you see a box showing “No update available,” you’re running the latest version of the Xbox software. If you see an upgrade available, select it to continue and upgrade.
Note All open games and apps will close while your console updates.
Solution 2: Remove duplicate versions of Movies & TV
If you have upgraded to the latest version of the Xbox software and you see duplicate tiles for Movies & TV, you can take the following steps to remove the older version.
First, launch one of the versions of Movies & TV.
If you see a message telling you that you need an update, you have launched the older version of the app. To remove this version:
Once uninstalled, you can hide the tile that appears in Ready to install under My games & apps. To do this, highlight the tile and press the Menu button , and then select Hide from list.
If the Movies & TV app launches without any updates required, you have launched the latest version of the app. Follow the steps above to uninstall and remove the older version of the app.
Solution 3: Test the Xbox Live service
Note this information, and then try the Xbox One Network Connection Error Solution to resolve the problem.
Solution 4: Uninstall and then reinstall the app
The following will help you uninstall and reinstall the Movies & TV app. Your movie collection will not be removed by taking these steps.
Solution 5: Delete your profile and download it again
To delete your profile, which might be corrupted, follow these steps:
To download your Xbox profile, follow these steps:
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