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Manually eject a disc from Xbox One

If you can’t eject the disc from your Xbox One X, Xbox One S, or original Xbox One, try the following.

Solution 1: Restart, and then eject

  1. Press the Xbox button  on the controller.
  2. Select System and then choose Restart console.
  3. After restart, press the eject button next to the disc slot to remove the disc.

If your Xbox is frozen, press and hold the Xbox button  on the front of console until it turns off. Press the Xbox button  again to restart, and then press the eject button.

Solution 2: Use a paper clip

This video shows how to use a paper clip to eject a disc from the original Xbox One.

Here’s what the video instructs:

  1. Important Unplug the power cord and other connected cables.
  2. Uncoil a large paper clip. A standard clip is too short. Your clip must reach 2 inches (about 5 centimeters).
  3. Insert the end of the paper clip into the eject hole, which—on all Xbox One consoles—will be found on left wall of the console, around the corner from the disc slot.
    The hole is hardest to find on Xbox One S, whose left side is a grill full of holes. Start with the hole that’s second from right and second from bottom.
Xbox One S

On original Xbox One, find the hole between slats on the left side, just below the connect button for wireless controllers. Owing to the angle of the slats, you need to be facing the side of the console directly to see the hole.

An illustration of a hand holding an uncoiled large paper clip, with the straight end of the paper clip pointing toward the small orange rectangle behind the vents on the left side of an Xbox One console

On Xbox One X, the hole is in plain view, but below the grill on the left side.

  1. As you push the clip, the disc will pop out, but only a little. Pull it the rest of the way using a lint-free cloth to keep the disc clean.

To keep this from happening again, make sure the disc isn’t sticky and doesn’t have a label that’s thick or peeling.

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