If you can't switch from in-game chat to party chat on your Xbox One console, it may indicate that there's a problem with the Xbox Live service or your network connection.
Solution 1: Check Xbox Live status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Check the network statistics
Check the statistics for your network. Here's how:
Solution 3: Have everyone in the party test their Xbox Live connection
Someone in your party might have a Network Address Translation (NAT) problem. To find out, have everyone test their connection. Here's how:
Solution 4: Restart your Xbox One console
Note If you're unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
Solution 5: Try a wired connection
If you're currently using a wireless connection, try using a wired connection instead.
If you can start party chat when you use a wired connection, see the Networking Hardware Information section of the Xbox Forums, or contact your router's manufacturer for information about how to configure the wireless settings on the router.
Note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.
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