Troubleshoot sound on your Xbox One console

If you've made a change to your home entertainment system, changed your Xbox One Display & sound settings, or just set up your console for the first time and have no sound, try the following solutions.

Simple solutions

  • Check that the TV audio is not muted and is at a reasonable volume.
  • Verify that your external or built-in TV speakers are properly connected and turned on.

Check your TV and HDMI connections

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > General > TV & display options.
  3. Select Video fidelity & overscan.
  4. Under Display, select HDMI.

Troubleshoot when game or app audio becomes inaudible during voice chat

If your active game or app becomes quiet or inaudible when you're using Kinect in party chat or on a Skype call, your Chat mixer may be set to focus only on the conversation. To adjust the level of sound while communicating, adjust the Chat mixer settings:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > General > Volume & audio output.
  3. Select Chat mixer.
  4. Select one of the available options.

Troubleshooting sound issues with an audio-video receiver

If your Xbox One console is connected to an audio-video receiver that's connected to your television and you have no sound, follow these troubleshooting steps:

  1. Turn on your devices in the following order. Wait for each device to fully power up before starting the next device:
    1. Television
    2. Audio-video receiver
    3. Xbox One console
  2. Use the “Input” button on your television's remote control (or the buttons on the television) to switch the input source of your receiver away from the console and then back (for example, HDMI1 to HDMI2, then back to HDMI1).
  3. Restart the audio-video receiver.
  4. Set your TV connection to HDMI:
    1. Press the Xbox button to open the guide.
    2. Select System > Settings > General > TV & display options.
    3. Select Video fidelity & overscan.
    4. Under Display, select HDMI.

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