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Troubleshooting 4K and HDR on Xbox One X and Xbox One S

If your Xbox and TV should support 4K and HDR but aren’t working as expected, here are some things to try.

First, make sure your Xbox and TV are 4K-capable.

  • Make sure you have either Xbox One X or Xbox One S: On the back of your console, at right, near the network port, a sticker should indicate the model. If that sticker is missing, check for one underneath the console.
    Important Before turning your Xbox over, eject any disc and turn it off.
  • Make sure you have a 4K TV: Refer to the packaging or manual for your TV. Different manufacturers use different names. Phrases to look for include:

    Names for 4K

    4K, 4K Ultra HD, UHD, UHD 4K, SUHD TV, Ultra HD, Ultra UDTV, 2160p

    Listed resolutions or modes

    3840 x 2160 at 24 Hz, 50 Hz, or 60 Hz

    Names for HDR10

    HDR Premium, High Dynamic Range, HDR, UHD Color, Ultra HD Premium, Ultra HD deep color

  • On your Xbox, check your TV's 4K and HDR capabilities: Press the Xbox button  to open the guide, go to System > Settings > Display & sound, then choose Advanced video settings > 4K TV details.

If your system should support 4K and HDR but it isn't working—for example, you can't select the 4K UHD resolution, 4K features aren't supported in the 4K TV details screen, 4K content won't play, or you're seeing video quality problems—try the following.

  • Make sure the Xbox is automatically detecting your TV. Go to System > Settings > Display & sound> d and choose Auto-detect. 4K isn't available when HDMI or DVI is manually selected.
  • For HDR, make sure your TV supports the HDR10 media profile. Check your TV manual to verify. Some manufacturers may not mention HDR10—look for support of BT2020 and HDR, or some of the names in the following list. (Also, there are two HDR formats: Dolby Vision and HDR10. Your TV can support both, but it must at least support HDR10.)
    Names for HDR10: HDR Premium, High Dynamic Range, HDR, UHD Color, Ultra HD Premium, Ultra HD deep color
  • Make sure your HDMI cable is plugged into the correct port on your TV. Some 4K TVs only support their full set of 4K features on certain ports. Refer to your TV manual to see if there are special 4K HDMI ports, or try the different ports on your TV.
  • Check your TV's settings menu. Your TV might have a special mode that turns on 4K or HDR. Refer to your TV manual to see if you must change your TV's settings. Again, your TV manufacturer may use different names for HDR—see the previous list.
  • If some content won't play, make sure your TV supports HDCP 2.2 and that it's turned on in your TV's settings.
  • Make sure you're using the HDMI cable that came with your Xbox One X or Xbox One S.
  • Try a different HDMI cable. Your cables must be certified for HDMI High Speed or HDMI Premium.
  • If a device is plugged in between your TV and Xbox, remove it and plug your TV directly into your Xbox with the HDMI cable that came with the Xbox One X or Xbox One S. Some AV receivers or other video equipment may interfere with the data passed between console and TV—your device must support the same capabilities as your TV, either directly or pass-through. Also, you must use cables certified for HDMI High Speed or HDMI Premium between both the Xbox and receiver, and the receiver and TV.
  • Make sure your TV and AV receiver firmware are up to date. Many newer TVs and devices can take updates over your home network—if you find that it doesn't support some 4K or HDR features, a TV or receiver firmware update may resolve the problem. Check your TV or device manual to see how to update the firmware.
  • If you're seeing a blank screen or errors while trying to play 4K content and you've tried all previous steps, turn off native 4K playback and try to play the content in a lower resolution. In System > Settings > Display & sound > Advanced video settings, uncheck the option to Allow 4K.
  • If you're seeing strange colors while playing HDR content and you've tried all previous steps, turn HDR off. In System > Settings> Display & sound> Advanced video settings, uncheck the option to Allow HDR.
  • If you get an error when you choose 4K UHD in display settings, see Error when selecting the 4K UHD resolution on Xbox one X and Xbox One S.

To learn more about what your TV is telling the console about its 4K capabilities, see Checking your TV's 4K and HDR capabilities on Xbox One X and Xbox One S.

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