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How to provide feedback as an Xbox Insider

Overview

The Report a problem on Xbox One and the Feedback Hub on Windows 10 features are a few of the most important aspects of participating in the Xbox Insider Program. Use them whenever you encounter a problem or any unexpected behavior to help Team Xbox investigate and resolve problems. This improves the Xbox experience for you and everyone else in the Xbox community.

This page describes the steps to take when reporting a new or known problem and includes answers to frequently asked questions.

Note Report a problem is available only on Xbox One consoles that have the Xbox Insider Hub app installed. You can download this app from the Store at any time.

How to Report a problem on the Xbox One Console

Immediately after you encounter a problem or unexpected behavior, you’ll want to launch Report a problem:

  1. Hold down the Xbox button on the controller.
  2. On the power menu, select Report a problem.

Report a problem opens within the Xbox Insider Hub.

Report a known problem

After launching the Report a problem feature, the Known problems screen displays, which shows you problems that other players have already reported.

To add info about the known problem:

  1. Under Known issues, select the problem you're experiencing.
  2. If you are able to show us the problem, select Include screenshot or Include video capture.
  3. Select +1 I have this problem.

Report a new problem

If you’re experiencing a problem or unexpected behavior that no one else has reported, add a new problem. Your report will help our Team Xbox investigate the issue. Here’s how:

  1. After launching Report a problem, select Add new problem.
  2. On the Select category screen, select the most appropriate category for the problem.
  3. On the Select sub-category screen, select the most appropriate sub-category for the problem. Note: If you’re not sure what category a problem should be in, just take your best guess. We’ll still receive and review your problem.
  4. If you are able to show us the problem, select Include screenshot or Include video capture.
  5. Provide a Title and Description. The best way to do this is to answer these questions:
    • What is the problem or unexpected behavior?
    • What steps did you take to encounter the problem?
    • What additional software, hardware, or accessories were you using when you encountered the problem? For example: media discs (Blu-rays, DVDs, Games), TV model (video issues), AV setup (audio issues), networking hardware (connection issues), headsets, arcade sticks, or peripherals.
    • Were there any specific error codes or messages you saw when you encountered the problem/behavior? If so, what was the specific error code or message?
      Note: To more easily input your text, use a USB keyboard, the Xbox One Chatpad or the Xbox app on your mobile device or Windows 10 PC. If you use Cortana, use voice-to-text by bringing up the keyboard for each text field, and then pressing the View button .
  6. Select Done.

How to Report an Xbox Insider problem on Windows 10

  1. Launch the Feedback Hub by navigating to the Start Menu and selecting Feedback Hub from the listed programs.
  2. Select Add New Feedback from the main menu.
  3. Select Problem.
  4. Fill out the Summarize your issue and Give us more detail (if necessary) sections. The best way to do this is to answer these questions:
    1. What is the problem or unexpected behavior?
    2. What steps did you take to encounter the problem?
    3. What additional software, hardware, or accessories were you using when you encountered the problem?
    4. Were there any specific error codes or messages you saw when you encountered the problem/behavior? If so, what was the specific error code or message?
  5. Select Apps and Games for category.
  6. Select Xbox for subcategory.
  7. If you’re able to show us the problem, make sure to include any screenshots as well.
  8. Click Submit.

Xbox Insider forums

You can also share problems you encounter and find support by chatting with other Xbox Insiders and Xbox staff on the Xbox Insider forums.

Report a problem/Feedback Hub FAQ

When is the best time to use the Report a problem feature?

Immediately after a problem or unexpected behavior occurs. This ensures the diagnostic data you send us is relevant to the problem.

Can I review the video capture or screenshot I’ll be sending with my problem?

Yes, before you submit your problem, you’ll be able to preview your video capture or screenshot. If you decide not to send either media, just clear the checkboxes and they won’t be included in your report.

I selected “Include video capture,” but I don’t see a video. Why not?

Video capture is available only for problems reported with games.

Can I use something other than my controller to type the description and title for the problem?

Yes, you can use:

  • The Xbox One Chatpad
  • A USB keyboard connected to your Xbox One
  • The Xbox app on Windows 10, Android, and iOS
  • Voice-to-text via Cortana, if you’re using Cortana on your console

I have an idea for a new feature or improvement. Should I submit it via Xbox One Report a problem or the Windows Feedback app?

We’d love to hear your suggestions and ideas. The best place to submit them is on the Xbox Feedback page. Team Xbox monitors this page and uses your feedback to plan the development of new features.

However, use Report a problem to report problems or unexpected behavior encountered on the console, as that will help us investigate the problems much faster.

Will I be contacted about problems I’ve reported?

Ideally, we’d follow up with you individually, but because of the amount of feedback we receive, this isn’t always possible. If we have any additional questions about your feedback, we’ll reach out to you via Xbox Live message or on the Xbox Insider forums.

The problem I reported still isn’t fixed. When will it be fixed?

We try to fix all problems in a timely manner, but there are inevitably some problems that require a greater level of investigation and investment. If you reported a problem in a previous update and it’s not resolved in the subsequent update, be sure to use Report a problem again and let us know the problem’s still occurring. Be sure to include all the relevant details that we’ve outlined above.

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