The buttons on my Xbox Adaptive Controller aren’t responding

If the buttons associated with your Xbox Adaptive Controller aren’t responding to your commands—or the controller itself isn’t responding—here are some things you can do to fix the problem.

Buttons aren’t responding

If you’ve plugged external devices into your controller and the corresponding buttons aren’t responding, try these suggestions.

Restart the controller

Press and hold the Xbox button on the face of the controller for about 6 seconds—this will turn the controller off. Press the Xbox button again to turn the controller back on.

Check button mapping

When you plug an external device into your controller, the button assignment (e.g. the Y button) should automatically map to the input you’ve chosen (e.g. the Y button in the back). You can double-check by opening the Xbox Accessories app and verifying that the button is mapped to the button you want to use. For more info, see Customize the Xbox Adaptive Controller in the Xbox Accessories app.

Give the controller more power

You might need an additional power supply for your controller. An AC Adapter (sold separately) is required when one or more high-powered USB devices (such as QuadStick) is connected to the controller. Check your device’s power requirements before purchasing the AC Adapter.

Try a different connection port

Plug your external device into a different port on the controller.

If the button is responsive when connected to a different port on the controller, the original controller port might be defective.

If the button is unresponsive after connecting to multiple ports, the problem might be with the controller, but first be sure to rule out a problem with the external device.

Check your external device

If the button is unresponsive after connecting your external device to multiple ports on the controller, the device might be incompatible with the controller or defective.

Connect a different device

To confirm that the problem is with the external device and not the controller, connect a different device to your controller if one is available. If the button is responsive when you connect your device to the various ports on the controller, the problem may be with the original external device, not the controller.

If the button is still unresponsive after connecting a different (working and compatible) external device to the controller, the controller may need to be replaced.

Replace your controller

If one or more buttons associated with your controller won’t respond, and you’ve ruled out a problem with your external device, the controller may need to be replaced. For more info, see How do I replace my Xbox Adaptive Controller?

Controller isn’t responding

If you’re having problems with the controller’s built-in buttons (e.g. the D-pad doesn’t respond), try these suggestions.

Restart the controller

Press and hold the Xbox button on the face of the controller for about 6 seconds—this will turn the controller off. Press the Xbox button again to turn the controller back on.

Power cycle your Xbox or restart your PC

To power cycle the Xbox, press and hold the power button on the front of the console for 10 seconds, wait for the console to completely power down, then turn it back on.

On a PC, press the Start button, then select Power > Restart.

Connect a USB-C cable

Plug one end of the included USB-C cable into the USB-C power port on the back of the controller, and then plug the other end into your Xbox or PC. Your Xbox or PC should automatically detect the controller and charge it. For more info, see Charge the Xbox Adaptive Controller.

Note If your controller connects when using a USB-C cable but doesn't stay connected after removing the cable, reconnect the cable and see if there’s an update available for your controller.

Update your controller

For more info, see Update the Xbox Adaptive Controller.

Replace your controller

If you’ve tried all these troubleshooting suggestions and the built-in buttons on your controller are still unresponsive, the controller may need to be replaced. For more info, see How do I replace my Xbox Adaptive Controller?

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