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Error 0x803F900A occurs when you try to play a game on Xbox One

You get the following error code when you try to play a game on Xbox One:


This may mean that you need to sign in or renew your game subscription.


To play your subscription game, use one or both of the following steps, as needed:

  • Sign in as the subscription holder for the game you’re trying to play.
  • If you’re already signed in as the subscription holder and the game won’t start, you probably need to renew the subscription in Microsoft Store. You might also find it listed in Settings > Subscriptions.

For help with signing in, see the Xbox One Connection and Network Solution.

For help with subscriptions, see Manage your non-Xbox subscription payment options on Xbox One.

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