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Error 0x803F900A occurs when you try to play a game on Xbox One

You get the following error code when you try to play a game on Xbox One:

0x803F900A

This may mean that you need to sign in or renew your game subscription.

Solution

To play your subscription game, use one or both of the following steps, as needed:

  • Sign in as the subscription holder for the game you’re trying to play.
  • If you’re already signed in as the subscription holder and the game won’t start, you probably need to renew the subscription in Microsoft Store. You might also find it listed in Settings > Subscriptions.

For help with signing in, see the Xbox One Connection and Network Solution.

For help with subscriptions, see Manage your non-Xbox subscription payment options on Xbox One.

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