Services: Purchase and Content Usage
You see the following error message when you try to use or manage your Xbox Live account on your Xbox One console:
When this Xbox isn't connected, we can't sign you in. This can happen if you don't save your password. Check your network connection, then sign in.
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
To disconnect your console from Xbox Live, follow these steps:
Solution 3: Test your network connection
Power cycle your console if you haven’t already (see Solution 2).
Next, test your Xbox Live connection:
If this solution worked, your console will connect to Xbox Live. If the test failed, try the Xbox One Network Connection Error Solution.
Note If you're prompted to update your console software, select Yes.
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